Security

Is Candlestick’s wallet safe?

• Yes, Candlestick prioritizes wallet security, which is why they are safely stored and managed using Turnkey.

Can I export the private keys of my Candlestick wallet?

• No you can't export private key. The wallet is secured by Turnkey. Private key export is disabled for safety purposes. Their tech approach is that the private keys are never exposed, not even Turnkey, Candlestick, or anyone else.

How many wallets can I create on Candlestick?

• On Candlestick, you’ll have multiple wallets secured by Turnkey. There are 2 types of wallets:

  • Main Wallet: Your primary address for

    • Manual trading and placing limit orders;

    • Deposit and withdraw;

    • When starting a copy-trading strategy, funds are sent from this wallet. Funds back here when it closes.

  • Strategy Vault

    • Each strategy uses a dedicated wallet, a Vault. A new Vault is created for each strategy and is burnt once the position is closed.

Can I turn off 2FA?

• No, Two-factor authentication (2FA) is required to ensure the security of your funds when withdrawing, investing in a strategy, or trading.

I see transfers that I haven't authorized.

• If the transfers match the transactions under User Center, it means they are the trading fees being collected by the system. Please refer to "How are fees taken" in the Fees section.